Frequently Asked Questions
SMERP stands for Small & Medium Enterprise Resource Planning. It is a solution designed
for SME’s to manage their
business operations efficiently.
After expiry, you can change your current SMERP plan to one of the various available
pricing plans such as the monthly
or yearly Retail Gold, Retail Silver and Retail Platinum plans on offer. To do that,
simply sign-in to your store and
click on the ‘Retail Stores’ option. Click on your store name
Simply go to settings and click on either Manage User Rights or Enter the User’s email
address to send them an invite.
Yes, you can create and update your products inventory by importing a CSV document. More
conveniently, you can also
download and edit a provided CSV template for products creation and registration.
Simply navigate to products, Clicking on the import button and click on ‘Import Template
for Products’ to download the
template.
No, SMERP is a cloud based ERP solution. This means that SMERP can only be accessed via
the internet.
Yes. SMERP currently has an android application which conveniently offers the exact
same functionalities as the web
application.
Yes. the taxes and tax rate can be modified and updated as desired. This can be done by
clicking on settings from the
POS sidebar. This displays various Point of Sale settings including Taxes. By clicking,
you can ‘Create and Edit’ your
taxes.
SMERP offers a 15 day free trial period for all new users. After this period, the
user must select and pay for the
subscription plan of their choice.
You can pay your SMERP subscription online using your bank card. SMERP payment gateway
is securely powered by Paystack.
SMERP allows you to monitor your store activities from your Point Of Sale
dashboard. The Dashboard shows you various
statistics in different customizable views. These statistics include; Total
Sales, Product alerts, Active and Closed
sessions, Number of Customers, Top products by units sold, POS session statuses
etc.
You can add/register new customers on SMERP by clicking on Customers on the sidebar
and either creating the new
customers or importing a CSV file containing the Customer details by clicking the
‘Create’ or ‘Import’ button
respectively.
Alternatively, a customer can be created at checkout by clicking on the customer icon, select ‘Add customer’ and inputting their details.
Alternatively, a customer can be created at checkout by clicking on the customer icon, select ‘Add customer’ and inputting their details.
Simply select the ‘Sessions’ option from the sidebar, select a POS session
currently In Progress and click on the
‘Validate Closing & Post Entries’ button at the top left corner to finish.
Yes. Start by opening a session that will be used to register the refund. After this
is done, select the ‘Orders’ option
from the sidebar and click the order entry. The system displays the order details
including Products, Payments etc. To
return the products, simply click on the ‘Return Products’ button on the top left
corner. The return is reflected in the
system’s financial records.