About SMERP

Small and Medium Enterprises (SMEs) play a major role in most economies, particularly in developing countries like Nigeria. SMEs account for the majority of businesses worldwide and are important contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide. The World Bank Group estimated that formal SMEs contribute up to 40% of national income (GDP) in emerging economies.

These numbers are significantly higher when informal SMEs are included. Furthermore, 600 Million jobs will be needed by 2030 to absorb the growing global workforce, which makes SME development a high priority for many governments around the world. In emerging markets, most formal jobs are generated by SMEs, which create 7 out of 10 jobs.

Hence, CWG SMERP is providing an Enterprise Resource Planning Solution that runs on the cloud and offers SMEs (Retail & Online) the required tool to manage their entire business operations such as Point of Sale, Inventory & Accounting. Our solution cuts across all business verticals and aimed at reducing the cost of adopting technology as a tool for business growth.

 Integrated Inventory Management 

Inventory management simplifies the process of managing and tracking of the stock level to improve efficiencies. With the help of SMERP’s Inventory solution, SMEs can efficiently manage the inventory. SMERP system enables the most efficient stocking methods for your inventory and helps to improve all the internal operations. Some of the features are double-entry inventory with no stock input, total traceability on products, Drop-shipping, Cross-docking, Multi-warehouse etc.

 Customer Behaviour Analytics  

Customer behavior analytics is about understanding how your customers act across each channel and interaction point — digital or non-digital – and what influences their actions. Understanding customer behavior can help your business in customer acquisition, engagement and retention.

 Automated Order Management  

Automated Purchase Order management provides smart and easy steps to configure workflow and automate all or some of these specific processes. Once the workflow is configured, it is to be associated with purchase order automatically based on configuration made on supplier and then all these processes are managed accordingly in just a single click.

 Integrated Inventory Management 

Inventory management simplifies the process of managing and tracking of the stock level to improve efficiencies. With the help of SMERP’s Inventory solution, SMEs can efficiently manage the inventory. SMERP system enables the most efficient stocking methods for your inventory and helps to improve all the internal operations. Some of the features are double-entry inventory with no stock input, total traceability on products, Drop-shipping, Cross-docking, Multi-warehouse etc.

 Point of Sale

SMERP POS is a retail point of sale system suitable for various small businesses (including online sellers) such as clothing and shoe stores, small franchises, sporting goods stores and gift shops. It is a cloud-based service.

SMERP POS provides standard point of sale features such as payment and return processing along with inventory management. This allows users to keep track of inventory, monitor items that are close to selling out and place orders for items that need to be restocked. The system also saves customer data to help users track purchase history and buying behavior.

Accounting Management 

Accounting is a necessary process for any business. Precise accounting is indeed needed for the smooth running of the company without any financial losses. Any error recorded in the accounting area will directly affect the financial stability of the company. There are many features which make SMERP a very capable accounting software. Synchronized transactions, Paypal connectivity, instant invoice creation, mail sending, integration with other payment apps and report creation.

 Rewards & Loyalty Program

Customer Retention is the key survival for most businesses. It is exponentially cheaper to keep current customers than gain new ones. CWG SMERP enables users to design a valuable reward points program for their POS system based on purchase amount or product category and give a reward to customers. SMEs can set a minimum threshold purchase amount to earn reward points. The loyalty points earned are available in the customer’s account, ready to be redeemed when they want on their next purchase.

 Customer Relationship Management 

SMERP gives you the ability to intelligently and efficiently manage leads, opportunities, tasks, issues, requests, bugs, campaigns, and claims. It automates key tasks such as communication, identification, prioritization, assignment, case resolution, and notification.

 Invoicing Management 

With SMERP, it is very easy to integrate into your business platform. Personalize and automate your invoices, so you don’t miss a payment. Improve communications between your teams and your vendors through collaboration. Completely do away with human error that can prove to be costly for your business. Stay on top of your business by automating invoicing alerts and be able to strategize your quarterly and even yearly projections using SMERPs’ reporting capabilities.
-Remote Business Monitoring
- Streamline network operations
- Dynamic dashboard reporting
- Compatible with any device
- Robust loyalty Program to win back customers
- Keep Track of Important KPIs
- Automate and standardise accounting reports
- Generate insight to boost business sales
- Spend less time tracking employee performance
- Optimized stock management and inventory control
- Simplify your inbound and outbound supply chain operations
- Set up new stores quickly with just an internet connection
- Invoice electronically directly from your store to online customers